A group of landlords are seeking action against an estate agent to gain compensation for fees taken without their knowledge.  This case will very much turn on the contents of the contracts in force between the landlords and the estate agent.  The estate agent deems the contracts to set out clearly the charges.  This argument will boil down to the terms of the contract and what the parties have agreed.  In consideration of this case commerciality will have to take precedent.  For any estate agent to potentially loose 55 landlords, this will be a massive hit for business.  The question in dealing with this case may end up being what is the cost of the loss of business v the cost of the fees allegedly taken without agreement.